We will not charge the buyer for any item until it is ready to ship. We use a secure PayPal, Stripe, and Shopify processing service to process all transactions and therefore accept all major credit cards in addition to Pay Pal account payments. The Moonshine Stills Company aims to ship all orders within 1-2 business days of order receipt using UPS. Shipping is free in the Continental US. There is a shipping surcharge for Alaska and Hawaii. We do not ship outside the US. You may return any item within 90 days of purchase. We will pay for return shipping costs but will charge a 15% restocking fee. If the return is a result of our error (an incorrect or defective item etc.) we do not charge a restocking fee. Just send us an email and we will send you a prepaid shipping label to use when returning your product. Once we receive the still we will issue a refund and notify you. Our moonshine stills come with a 2-year warranty against manufacturing defects. If you treat your still well, it can last an entire lifetime.
Limitation of Liability
Moonshine Stills Company expressly disclaims all warranties of merchantability or fitness for a particular purpose or use with respect to the products. Without limiting any of the foregoing, in no event shall we have any liability for any special, punitive, indirect, or consequential damages, including lost profits, even if notified of the possibilities of such damages. Furthermore, our liability for any damages shall not exceed one thousand dollars ($1000).The Moonshine Stills Company expressly disclaims all warranties of merchant-ability or fitness for a particular purpose or use with respect to the products. Without limiting any of the foregoing, in no event shall The Moonshine Stills Company have any liability for any special, punitive, indirect, or consequential damages, including lost profits, even if notified of the possibilities of such damages. Furthermore, The Moonshine Stills Company's liability for any damages shall not exceed one thousand dollars ($1000).
Under United States Federal Law it is legal to own a still of any size but it is illegal to distill alcohol without a federal distilled spirits permit or a federal fuel alcohol permit. States also have their own laws which residents are subject to. These laws vary state to state. Federal regulations require our company to keep appropriate records regarding sales to customers. The government can compel us present these records if requested. We have never been issued such a request and if a request were ever made we would notify all of our customers immediately. Distilling equipment can be used for many legal uses such as distilling water, distilling other nonalcoholic materials, or for decoration pieces. We do not sell alcohol or promote illegal activity. It is solely the responsibility of the user to abide by the laws of their country and state. Our company discourages any unlawful use of the products we sell, and is not responsible for any damage or injury caused by misuse or unlawful use. Consult your local, state and federal laws. The distillation of spirits is governed federally by the Alcohol and Tobacco Tax and Trade Bureau (TTB) www.ttb.gov – a sub-department of the U.S. Treasury.
What information do we collect?
-We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
-When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
-We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
-Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
-To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
-To allow us to better service you in responding to your customer service requests.
-To quickly process your transactions.
-To administer a contest, promotion, survey or other site feature.
-If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.moonshinestills.net. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.